Just as in transportation and logistics, supply chains in e-commerce have to be optimized all the way through. E-logistics require specific processing. Often, the effective solution is to outsource these services to a trusted partner. Why?
If your logistic chain is not structured well enough the chance of client disappointment is high. There might be omissions and blunders that will increase your expenses. Practice shows that an average e-shop spends 20-40% of its turnover on logistics. That includes storage, order processing, packing, delivery and return of goods. Therefore, in order to choose how to handle distribution, one should considered the following:
– The price – for the e-shop and for the customer. E-shops aim to offer fair prices to customers. Customers are looking for a good deal. Delivery prices vary and can sometimes be high enough to turn a customer away. That is why delivery prices must be acceptable to customers.
– Order processing must be as fast as possible. Customers are impatient to receive their orders. Sometimes they are even ready to pay more in order to receive their goods soonest.
– Return orders management requires special procedures and must be perfectly controlled by the logistic company in order to minimize costs. If the return goods policy is weak it might lead to loss of customers.
At Cargo Planet, we have built an e-logistics structure that meets e-commerce requirements. It saves time and resources and reliefs e-shop owners and managers.